Deleting your account and data

This page covers the Ileny mobile application — listed on Google Play under the developer name STEM EduReach, which publishes it there on behalf of CODEWITHFIDEL LTD (RC 9608345) — together with the Ileny web application and the account behind both. Deleting an account deletes it everywhere; the app and the website are two ways into the same records.

Removing the app from your phone does not delete anything. Your records stay in your employer’s account until one of the requests below is made.

An administrator can have the whole account deleted: the organisation, every employee record in it, and every file uploaded to it. There is no button for this in the app or the web application. Deletion is irreversible and account-wide, so we act on a verified written request rather than on a tap.

1. Export anything you need first. Payroll, attendance, and employee records can be exported from the web application while the account is still open. Once deletion runs we cannot recover them for you, and you may have your own statutory reason to hold copies of payroll records.
2. Email service@ileny.app with the subject “Account deletion request”. Send it from the address you sign in with, and give your organisation’s name as it appears in Ileny. Say whether you want the account closed at the end of the current billing interval or deleted immediately.
3. We verify the request. We check that the address belongs to an administrator on that account, and we may call the number held on the account to confirm. We will not delete an organisation’s data on an unverified instruction, nor on one from someone who is not an administrator of it.
4. We confirm, then close the account. We reply in writing setting out what will be deleted and when. Access is then withdrawn so no one can sign in, and the subscription stops renewing. No further payment is taken.
5. Deletion runs, and we confirm when it is done. Section 4 sets out what is removed and what we are required to keep.

You can also ask us to delete one employee’s records rather than the whole account, though in most cases an administrator can already do that themselves in the web application.

Your employer decides what is held about you in Ileny and for how long. We hold it on your employer’s behalf and act on its instructions, so we are not permitted to alter or erase those records because someone other than your employer asked us to. Doing so would itself breach our obligations to them.

1. Ask your employer. Your HR contact, or the administrator of your organisation’s Ileny account, can act on your request directly in the platform.
2. If that route is closed to you, write to us anyway at service@ileny.app. We will pass the request to your employer without undue delay, and tell you that we have done so.
3. You keep your rights either way. If you are dissatisfied with how the request is handled you may complain to the Nigeria Data Protection Commission, or to your own supervisory authority if you are in the EU or EEA.

Your sign-in credentials and the push-notification token held for your device are ours to remove, and we will delete those on your request without needing to ask your employer.

Deletion is not total, and we would rather say so here than let you discover it later. Company and tax law in Nigeria requires us to retain certain billing and acceptance records after an account ends. Everything else goes.

4.1 How long the whole process takes

We acknowledge a request within a few working days and respond substantively within one month. Deletion from the live system completes within 90 days of termination, and the backups holding the same data are overwritten within a further 30 days. Where a request is complex we may extend the response period, and will tell you why within the first month.

The same periods appear in section 10 of our privacy policy and clause 15.3 of our terms of service.